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Senior/ Engineer, Operation and Support Systems (OSS)

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Date: 06-Oct-2021

Location: StarHub Green

Company: StarHub Ltd

Job Description

Purpose

  • Support daily operation of OSS systems and improve service quality and operational efficiency
  • Work closely with different stakeholders to implement projects and maintain existing or new software solutions
  • Support SIT, UAT, and participate in all software development lifecycle phases
  • Unique challenges include configuration management, process/ workflow definition, customisation, system/ data migration and maintenance of systems

 

Responsibilities 

  • Ownership of designated OSS platforms, from architectural design to daily operational tasks, including design, planning, installation, provisioning, troubleshooting, support and maintenance of the OSS platforms, servers and appliances, database, interface, network router/switch and OSS applications
  • Manage, monitor, optimize and troubleshoot the cloud infrastructure (VM/ containers), operating systems, application platforms, backups and components related to OSS platforms
  • Support in-house development of workflows, network modelling and reports
  • Develop program specifications, scripts and software modules
  • Prepare procedural documents and relevant reports
  • Test and evaluate new patches or releases from vendors
  • Support the roll-out of new patches or applications
  • Set up new users' accounts and profiles, including any access issues faced by the users
  • Investigate, analyse, and resolve complex technical problems
  • Identify and manage interfaces, service levels, standards, and configurations
  • Translate or map business requirements into proper solutions to be delivered on OSS
  • Demonstrate good understanding of the business needs when driving project deliverables
  • Liaise with vendors on change requests and raise the necessary purchase requisitions
  • Provide technical advice and support to the users on existing and new software systems
  • Perform project management role in tenders, project implementation and maintenance contract negotiation

Qualifications

  • Bachelor degree in Computer Science, Computer Engineering, Information Technology or equivalent
  • At least 2 years of relevant experiences in telco OSS, application development implementation, designing solutions, supporting and maintaining software applications and system platforms
  • Hands-on on system administration of:
    • Operating Systems (Windows/ Linux/ Unix (HP-UX & Solaris)
    • Database Systems (MYSQL/ SQL server/ Oracle)
    • Administration of Servers/ Routers/ Switches
    • Fault management
    • System performance management
  • Proficient with application server (Apache, Tomcat, etc.) in Windows/ UNIX/ Linux environments
  • Knowledge of VMware and Cloud Infrastructure technologies
  • Knowledge of Elastic Stack and JSON
  • Development experiences in Web Applications
  • Programming skills in Java/PHP/Python, Web Services, Rest
  • Willing to learn and apply programming skills to fulfil business requirements
  • Knowledge of telco networks such as mobile and fixed networks will be advantageous
  • Passion for software development, automation and new technologies in telco industry

 

*We regret that only shortlisted candidates will be notified.