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Senior Associate / Product Systems Engineer (18 Months Contract)

Date:  14-Jan-2023

StarHub Green

Company:  StarHub Ltd

Position Description

The Product Systems Engineering Operations team provides Tier 3 support to manage day to day operations on the platforms the team administers. As Senior Associate / Product Systems Engineer, you are to manage, operate and support various application platforms delivering StarHub's innovative services to Enterprise customers.

Key Roles and Responsibilities

  • Work closely with StarHub Engineering, IS, Customer Experience Divisions and System Integrators to provide timely resolutions to customer issues.
  • Perform systems health checks to ensure optimal performance.
  • Support Customer Care (Tier 1) and Network Operations Centre (Tier 2) on customer issues reported with thorough investigation and resolution provided.
  • Learn to identify root cause of customer issues by analyzing end to end traces or data of services.

Your Skills, Experience and Key Requirements

  • Diploma/Degree in Engineering, preferably majoring in Telecommunication or Systems Engineering.
  • 1-3 years in an Operation or Engineering role focused on Service Provider or telecommunication sectors.
  • Linux, Windows Operating Systems knowledge.
  • Exposures to VoIP, TCP/IP, SIP, Network Security, Voice and Fax Codecs, IoT, Database Structure.
  • Willing to work as a team and share responsibilities where needed.
  • Able to handle day to day tasks independently.
  • Demonstrate adaptability with desire to learn new technical and non-technical skills.
  • Good communication and interpersonal skills.
  • Self-motivated and positive.

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