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Senior/ Associate Engineer (NOC, 12hr shift)

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Date: 24-Nov-2021

Location: Tai Seng

Company: StarHub Ltd

Job Description

Purpose:

  • Perform 24x7 network surveillance of StarHub’s services, network infrastructure and devices
  • Provide round-the-clock fault management and technical support to meet Service Level Agreement (SLA).

 

Responsibilities:

  • Carry out proactive 24x7 network surveillance of StarHub’s services at our Network Operation Centre (NOC)
  • Provide timely and effective fault management support for various network elements and related services including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution
  • Coordinate network changes, maintenance and enhancements, and maintain the highest standard of network availability and reliability
  • Liaise with key stakeholders across local and international segments to manage and resolve connectivity issues
     

Qualifications

  • Diploma in Computer Engineering, Computer Studies, Information Technology or equivalent
  • Familiar with various routing protocols and networking technologies
  • Familiar with TCP/IP, Core Internet Protocols (eg DNS, DHCP, RTP, BGP)
  • CCNA certification, hands-on Python and/or other scripting languages will be advantageous
  • Able to perform rotating 12hr shifts including weekends and public holidays