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Sales Operations Manager

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Date: 15-Jun-2022

Location: StarHub Green

Company: StarHub Ltd

Job Description

 

Responsibilities

  • Manage and oversee the Sales Operations Fixed team to ensure that:
    • Sales orders are followed through end to end till completion
    • Handle issues escalated from the team, liaising with respective stakeholders from different departments to drive the issues to closure
    • Resolves customers’ disputes by investigating problems; developing solutions
    • Track team activities such as waivers, rebates, overdue orders to ensure that they are follow up promptly
    • Keep abreast of new/existing product knowledge
    • Oversee and attend kick off meetings for new products, bulk or complex deals
    • Key stakeholder for any system related enhancements
    • Provide key requirements to IS during requirements gathering
    • Participate in IA reviews, Product briefing
    • Monitors the team’s productivity and ensures that each team member’s workload is within their work capacity
  • Manage and oversee the Billing team:
    • Ensures the completeness, accuracy and timeliness of billing reports to be sent to customer
    • Be the liaison party with customer for any enquiries, requests or issue escalation/disputes
    • Key stakeholder for any system related enhancements
    • Provide support to Finance for any audit related queries
    • Monitors the team’s productivity and ensures that each team member’s workload is within their work capacity
  • Improve ops process (if any) through implementation of better measures/new technologies (eg RPA, Tableau)
  • Analyze and report on team performance with reports and dashboards
  • Develop and maintain daily, weekly, monthly, quarterly reports
     

Qualifications

  • Bachelor degree or Diploma in any discipline
  • At least 6 years of relevant hands-on experiences in telco industry
  • At least 3 years of managing a team, and exemplifying the ability to plan and allocate dynamic workload
  • Strong verbal and written communication skills

 

*We regret that only shortlisted candidates will be notified.