Job Description

The Sales Operations Executive supports day to day operations pertaining to all new orders, liaising both externally & internally on orders. 

Key Roles and Responsibilities

• End-end fulfilment of Orders: Order processing according to the agreed SLA. Includes updating ETAs, arrangement of deliveries, coordination with services team, sending out e-licenses, billing, etc.
• Act as the key link in communication with our customers for enquiries on their orders.
• Work closely with other functions like Procurement, Finance, Sales, and vendors to ensure smooth operations
• Maintain and build good relationships with suppliers and customers to fulfil their requirements through prompt response via email/phone
• Perform billing
• Assist with Customers’ RMA requests, when required
• Reports for Partners, backlog, etc. 
• Performs other duties as assigned

Qualifications

Your Skills, Experience and Key Requirements

• Diploma in Finance and Accounting, Business Administration, Supply Chain or in relevant fields
• Related working experience in a similar position especially in supply chain operations, processing, and documentation flows
• Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
• At least 2 years of relevant experience
• Good communication skills
• Ability to work under pressure and meet timeline
• Willing to work as a team and share responsibilities where needed
• Able to handle day to day tasks with No or little supervision
• Demonstrate adaptability with desire to learn new technical and non-technical skills
• Self-motivated and positive