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Product Manager, SD-WAN

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Date: 21-Apr-2021

Location: StarHub Green

Company: StarHub Ltd

Job Description

We are looking for a Product Manager for the Enterprise Business Group (EBG) to join our Product Management team to shape Starhub’s SD-Branch, SD-WAN, customer-premises equipment (CPE) and managed services product propositions. As a Product Manager, you will be responsible for the go-to-market strategy, creation, development, launch and in-life management of CPE and managed services products and services for the Singapore domestic market. This is a great opportunity to join our mission to enabling government clients, SME and large enterprises in Singapore to benefit from digital transformation and improve the lives of our customers daily.

Your main responsibilities

  • Product development/launch, go-to-market, operations, and life-cycle management of the products assigned.
  • Drive adoption of modern enterprise network technologies along the customer edge, including SD-WAN, SD-Branch and cloud-controlled wireless LAN.
  • Align the EBG connectivity, managed services & ICT portfolio needs to simplify and find commonality in the way we offer, deploy and support CPE.
  • Establish and operationalize systems used for testing, orchestration, network configuration and change management, and monitoring (NCCM) for the portfolio, in collaboration with ICT Sales and Services, StarHub Integrated Network Engineering (SHINE) and StarHub Information technology & Services (IS).
  • Manage P&L and capital expenditure. Develop and manage business cases and strive to have the best possible return on investment by leveraging the full spectrum of StarHub and vendor/partner capabilities to reduce time to market and drive adoption and return.
  • Define and maintain the EBG CPE catalogue and services across EBG Product & ICT.
  • Establish costing and financing models for all services defined in the CPE catalogue.

A few things about you

  • You are constantly on the lookout for ways to help businesses simplify the operation and management of their WAN, LAN and WLAN infrastructure.
  • You are familiar with the deployment, on-demand provisioning, service chaining and orchestration of CPE, as well as with exposing edge functions via API and through self-service.
  • You have a passion for technology and keep abreast of industry trends and developments.
  • You take ownership of a product and ensure its profitability, end to end service experience and delivery in a timely, customer-centric manner.
  • You understand the process required in bringing a product to market, and have experience in product life cycle management, such as process improvement, inventory optimization, forecasting and reporting.
  • You have an eye for detail and have demonstrated the ability to work in a collaborative manner.
  • You can build products and services where there is ambiguity on what to build and when.
  • You are able to cope with setbacks and shifts in priorities.


  • At least 3-5 years of experience in product management, preferably at a software, tech or telco company.
  • Experience managing SD-WAN, SD-Branch, CPE, or technology products and services preferred.
  • An understanding of software-defined programmable infrastructure and use cases will be advantageous.
  • Working knowledge of networking vendors like Cisco, HPE/Aruba, Palo Alto and Fortinet is a plus.
  • Experience in Agile Product Development is a plus.
  • Tertiary degree in Business Management, Computer Science or related fields.