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Process Management Specialist

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Date: 16-Feb-2021

Location: StarHub Green

Company: StarHub Ltd

 

Job Description

 

This role will be responsible for the end-to-end evaluation, design, creation and delivery of internal and external processes aimed to improve overall customer satisfaction and operational efficiency.

 

Responsibilities

  • Designs and influences processes of new and upcoming projects, campaigns to be used by internal and external customers.
  • Determines systems and process enhancements that result in decreased costs, increased customer satisfaction, and overall process efficiency improvements.
  • Works with internal and external stakeholders in optimizing and redesigning processes used to streamline workflows, speed up product delivery and improves customer experience.
  • Reviews documented customer-impacting processes of existing products/services and drives the rapid delivery of targeted solutions to process transformation opportunities.
  • Maintains and updates all process-related documents for reference purposes.

 

Qualifications

  • Six Sigma certified preferred
  • Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
  • Has been part of successful implementation of process improvement initiatives
  • Detail oriented, highly organized, self-motivated, proactive, and able to plan and execute
  • Passionate in customer experience

 

*We regret that only shortlisted candidates will be notified.