Job Description

This role will be responsible for the end-to-end evaluation, design, creation and delivery of internal and external processes aimed to improve overall customer satisfaction and operational efficiency.

Responsibilities

• Designs and influences processes of new and upcoming projects, campaigns to be used by internal and external customers.
• Determines systems and process enhancements that result in decreased costs, increased customer satisfaction, and overall process efficiency improvements.
• Works with internal and external stakeholders in optimizing and redesigning processes used to streamline workflows, speed up product delivery and improves customer experience.
• Reviews documented customer-impacting processes of existing products/services and drives the rapid delivery of targeted solutions to process transformation opportunities.
• Maintains and updates all process-related documents for reference purposes.

Qualifications

• Six Sigma certified preferred
• Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
• Has been part of successful implementation of process improvement initiatives
• Detail oriented, highly organized, self-motivated, proactive, and able to plan and execute
• Passionate in customer experience

*We regret that only shortlisted candidates will be notified.