Job Description

Purpose:

• Operate and maintain our telco Operations Support System to meet business and network objectives and improve service quality and operational efficiency
• Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions
• Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases.
• Unique challenges include configuration management, process/ workflow definition, customisation, system/ data migration and maintenance of systems

Responsibilities: 

• Operate and maintain designated OSS platforms, including their architectural design, daily operational tasks, planning, installation, provisioning, troubleshooting,  managing servers, appliances, databases, interfaces, network routers/ switches and OSS applications
• Manage, monitor, optimize and troubleshoot private/ public cloud infrastructure (VMs/AWS/GCP), operating systems, application platforms, backups and components related to OSS platforms
• Support in-house development of workflows, network modelling and reports
• Develop program specifications, script and software modules
• Prepare procedural documentation and relevant reports
• Test and evaluate new patches or releases from vendors
• Support the roll-out of new patches or applications
• Set up new users' accounts and profiles, including any access issues faced by the users
• Investigate, analyse, and resolve complex technical problems
• Identify and manage interfaces, service levels, standards, and configurations
• Translates or map business requirements into proper solutions to be delivered on OSS
• Liaise with vendors on change requests and raise the necessary purchase requisitions
• Provide technical advice and support to the users on existing and new software systems
• Manage projects including tender preparation, project implementation, and maintenance contract negotiation
   

Qualifications

• Appropriate qualification in IT, Computer Science, Computer Engineering or equivalent
• 2 years of relevant experiences in any of these areas: Telecom OSS environment, application development implementation, designing solutions, support and maintenance of software applications and system platforms
• Experiences in OSS operation, service fulfilment and inventory solutions preferred
• Experiences in VMware and Cloud Infrastructure (AWS/GCP/Others) technologies
• Hands-on on system administration of the following:
  • Operating Systems (Windows/RHEL/CentOS)
  • Database Systems (MYSQL/SQL server/Oracle)
  • Servers/ Routers/ Switches
  • Application/ web server (Apache, Tomcat, NGINX etc.) under Windows/UNIX/Linux environments
• Proficiency in BPMN Workflows
• Knowledge of telco network such as Fixed, IP and Mobile 
• Knowledge of application deployment and containerisation
• Programming skills and development experiences in Java/ PHP/ Python, Web Services, Rest will be advantageous
• Willingness to learn and apply programming/ cloud computing skills to fulfil business requirements
• Demonstrate good understanding of the business needs to drive project outcomes