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Inside Account Manager Lead

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Date: 09-Feb-2021

Location: StarHub Green

Company: StarHub Ltd

Responsibilities

  • Accountability for sales quota, execution of marketing campaigns, programs, goals, and objectives set out by the company.  
  • Lead Inside Account Managers to ensure that set Key Performance Indicators (KPI) are met.  
  • Monitoring of Inside Account Managers productivity, sales and support them to carry out their tasks effectively.  
  • Able to effectively communicate with both internal stakeholders and customers.  
  • Handle escalations from their team members and customers.  
  • Develop plans to increase operational efficiency to drive overall sales volume.  
  • Manage their assigned team members performance through constant review.  
  • Monitor call volume and various set SLA to ensure high level of customer satisfaction is maintained.  
  • Drive the team to achieve their NPS targets.  
  • Responsible for achieving monthly, quarterly, and annual targets.  
  • Responsible for Inside Account Managers adherence to established procedures.  

Qualifications

  • Preferably a degree holder with at least 3 years Inside Sales or Telemarketing Team management experience. 
  • Preferably with people management & managerial experience.  
  • Proficiency in Telecommunication and IT services.  
  • Possess initiative, assertiveness in decision making and independent, with the desire and ability to drive for excellence in a dynamic environment. 
  • Must be comfortable working towards defined Key Performance Indicators (KPI).  
  • Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills. 
  • Strong consultative selling, time management and organizational skills.  
  • Ability to influence, motivate others through coaching and mentoring.  

 

*We regret that only shortlisted candidates will be notified.