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Fraud Analyst

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Date: 22-Sep-2022

Location: StarHub Green

Company: StarHub Ltd

Job Description

What We Are Looking For: 
We are looking for a talented individual who enjoy investigative work and in-depth analysis. This person should have demonstrable analytical skills and is responsible to identify fraudulent activity, conduct fraud investigations, from detection to closure, inclusive of process improvement efforts.


•    Operate Fraud Management System and investigate into alarms/tickets as assigned.
•    Perform analysis on customer profile and service application to identify suspicious transactions and high-risk patterns. 
•    Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud. 
•    Conduct interviews for fraud investigation purposes.
•    Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
•    Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures.
•    Develop and improve fraud detection methods and procedures.
•    Develop and maintain the Executive Dashboard for department’s centralized reporting of key performance business statistics.
•    Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making. 
•    Understand key business and develop analytics models and innovative techniques/algorithms and translate them into actionable/deliverable insights and effective recommendations. 
•    Present to findings to supervisors/management to make data-driven decisions.
•    Support ad-hoc tasks & reports.


•    Degree/Diploma in any discipline or equivalent. 
•    3-year experience working as a fraud analyst or investigator in Telecommunications industry or related field experience. 
•    Ability to analyse trends, spot anomalies, and investigate unusual events.
•    Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems.
•    Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity.
•    Able to work with large amounts of data to uncover underlying patterns and trends. 
•    Firm and approachable individual with high level of integrity.
•    Ability to work independently with minimum supervision
•    Team player with strong conceptualization, excellent communication and writing skills.
•    Perform necessary site visit for investigation when require
•    Ability to work on weekends when require
•    Preferably candidates with investigation/analytic background 
•    Good business acumen for problem solving
•    Confident to deal with a range of stakeholders
•    Excellent time management skills and ability to prioritise a demanding workload. 
•    Candidates with Law Enforcement backgrounds are welcomed.


*We regret that only shortlisted candidates will be notified.