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EBG Product Support Executive

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Date: 19-Jun-2022

Location: StarHub Green

Company: StarHub Ltd

Job Description

We are looking for a Product Support Executive for the Enterprise Business Group (EBG) to join our Networks & Data Centre Services. The Product Support Executive provides business critical reports, billing and contract analysis, timely and accurate processing of reports. and ensures cross functional alignment of goals and execution. He/she works directly with the Network and Data Centre Services Lead.
This is a great opportunity to join an enthusiastic team of product managers to drive product excellence, and to be part of our mission to build new, exciting products on top of our world-class; secure and resilient 5G infrastructure that will accelerate customer transformation and be the backbone of Singapore’s digital economy. 

Responsibilities

⦁    Ensure high level of customer service is maintained when interacting with Enterprise Clients, Vendors/Partners.
⦁    Handle administrative duties for Product Management leaders, Clients and Vendor Engagement. 
⦁    Verify and process quotations, invoices, purchase orders/ requests
⦁    Work closely with Billing team to resolve billing issues
⦁    Generate and maintain reports & dashboards
⦁    Monitor and track sales opportunities in SFDC
⦁    Monitor and track of marketing campaigns
⦁    Responsible for project documentations and closures

 

A few things about you

⦁    You have a good grasp customer journey; process documentation and you have some experience in project management.  
⦁    You enjoy putting things together, uncovering new insights, and connecting activities to outcomes.
⦁    Ability to work with ambiguity, incomplete data and make things happen.
⦁    Results-driven, and detail-oriented. High degree of self-initiative.
⦁    Builder and collaborator

 

Qualifications

⦁    Preferably a Diploma holder with at least 1 year of work experience in Admin, Project, and Billing support
⦁    Possesses initiative, assertiveness in decision making and independent, with the desire and ability to drive for excellence in a team dynamic environment.
⦁    Excellent English comprehension, writing skills, good interpersonal and strong communication skills.
⦁    Able to work independently without minimum supervision. 
⦁    Keen eye for details and meticulous in carrying out various administrative duties. 
⦁    Able to multi-task 
⦁    High Energy & Team player 


*We regret that only shortlisted candidates will be notified.