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Customer Relationship Consultant

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Date: 22-Jun-2022

Location: StarHub Green

Company: StarHub Ltd

Job Description

Fully embodying the Challenger Spirit, we are always looking for ways to improve the lives of our customers daily. If you are passionate about challenging the norm, and not satisfied with status quo, StarHub is the place for you! 

Do you enjoy engaging and providing the best service to our customers while at the same time achieving your sales target? As a Customer Relationship Consultant, you will be able to reach out to our customers, understand their needs and recommend appropriate plans and services while achieving individual and team target!  

What can a successful candidate look forward to?

  • Executing and supporting marketing-led campaigns in the acquisition and retention of StarHub customers 
  • Managing telesales in-house and outsource partners 
  • Procurement of new telesales outsource partner on need to basis 
  • Providing all backroom support for online store E2E orders and follow up service to customers on online orders submitted when required 
  • Engaging customers via live chat, assisting them on issues encountered during online purchase journey 
  • Work closely with project teams, both internal and external, on backend system requirements for online store related enhancements/launches 
  • Monitor and track all faults escalated to IS, ensuring issues are fixed on timely manner 
  • Conceptualizing and materializing automations 
  • Monitor NPS results and share feedback with relevant departments 
  • Handle sales leads from Customer Experience team, Online orders, SMS blast and Precision Targeting 
  • Handle/retain high value customers/segment 
  • Promote and provide accurate information on full suite of StarHub products and services 
  • Understand customers’ needs and recommend appropriate plans and services 
  • Voice of customers 
  • Achieve sales targets for a range of products and services over the phone and meet all KPIs set out in Service Quality Standards and Balanced Scorecard 

Qualifications

What are we looking for?

  • GCE ‘O’ Levels or Diploma in any discipline 
  • Preferably with minimum 1 year of relevant working experience; Fresh graduates with no experience will also be considered 
  • Proficiency in Microsoft Office preferred 
  • Strong desire to achieve sales target and customer oriented 
  • Great analytical and communication skills 
  • Able to perform independently and excel as a team player 
  • Able to commit to a 5 day workweek based on roster
  • Able to work on weekends and public holidays

*We regret that only shortlisted candidates will be notified.