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Customer Relationship Consultant, Online Store Support

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Date: 12-Sep-2021

Location: StarHub Green

Company: StarHub Ltd

Job Description

 

Fully embodying the Challenger Spirit, we are always looking for ways to improve the lives of our customers daily. If you are passionate about challenging the norm, and not satisfied with status quo, StarHub is the place for you! 

 

What can a successful candidate look forward to?

 

  • Providing backroom support for Online Store E2E orders on ID verification, order processing, rescheduling of delivery appointments as well as order cancellation and refund
  • Engaging customers via live chat, assisting them on issues encountered during online purchase journey
  • Providing follow up service to customers in relations to the online orders submitted
  • Manage Online Store Logistics (requisition and publishing of stocks) for: Voice SIM Cards, Data SIM Cards, DVH numbers, Handsets and Premiums
  • Work closely with project teams, both internal and external, on backend system requirements for Online Store related enhancements/launches
  • Monitor and track all faults escalated to IS, ensuring issues are fixed on timely manner
  • Conceptualizing and materializing automations

Qualifications

What are we looking for?

 

  • GCE ‘O’ Levels or Diploma in any discipline 
  • Preferably with minimum 1 year of relevant working experience; Fresh graduates with no experience will also be considered 
  • Proficiency in Microsoft Office preferred 
  • Great analytical and communication skills 
  • Able to perform independently and excel as a team player 


*We regret that only shortlisted candidates will be notified.