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Senior Executive, Business Process Improvement

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Date: 30-Jul-2022

Location: StarHub Green

Company: StarHub Ltd

Job Purpose

The Senior Executive, Business Process Improvement is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the various lines of business.



  • Acts as consultant and helps design processes of new and upcoming projects.
  • Creates presentations and present findings, updates, and results to key business leaders.
  • Catalogues, maintains, and updates all process-related documents.
  • Monitor improvement and publish closure report
  • Identifies, manages, and mitigate risks and issues
  • Manage the change required within and across business units.
  • Create value stream maps and document process flows.
  • Map out cross-functional employee journeys
  • Complete the cost-benefit analysis for recommended processes.
  • Facilitates process-mapping and solution brainstorming sessions.
  • Conduct data gathering, data analysis and feedback sessions (e.g., interviews, FGDs, observation, etc).
  • Leads and manages the different activities required to complete the process improvement initiative such as but not limited to:
  • Collaborate with line of business management to continually monitor and evaluate programs, processes, workflow, and business results.
  • Partner with stakeholders to identify automation and process improvement opportunities, designed to reduce cost, enhance efficiency and productivity, and to minimize the number of errors and risks of internal business processes.


  • Certified or with relevant experience in Lean/Six Sigma
  • Project Management certification is a plus
  • Journey – mapping and design experience required
  • Minimum 2 years working in the Telco industry
  • Minimum 3 years working experience with at least 2 years in a process improvement role or its equivalent
  • Has led successful implementation of projects and/or process improvement initiatives
  • Must be highly proficient in Excel, Visio, and PowerPoint with ability to create executive-level presentations
  • Detail oriented, highly organized, self-motivated, proactive, independent, excellent communication skills, strong analytical and critical thinking skills, project management and change management skills, with ability to manage stakeholders, and able to plan and execute within a set timeline.


*We regret that only shortlisted candidates will be notified.