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Performance Improvement Specialist

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Date: 25-Nov-2021

Location: StarHub Green

Company: StarHub Ltd

Job Description

  • Lead the engagement with CX, Sales Ops and other EBG function on behalf of Client Engagement to establish, processes and operations that are aligned to business strategic objectives.
  • Ensure that client engagement initiatives are on track by providing regular performance reports.
  • Strategic thinker with strong knowledge in process, operation, and client experience related activities.
  • Ability to frame up business issues and pain points into actionable insights.

 

Responsibilites

  • Develop operational efficiency plans to drive increased productivity across Client Engagement.
  • Responsible for process management, execution, and audit across Client Engagement.
  • Collaborate with other stakeholders such as CX, Sales Operations and other EBG functions to execute Client Engagement Initiatives.
  • Responsible for Quality assurance for established processes across Inside Sales functions.
  • Regular review of process to ensure that they are updated to meet changing business goals.
  • Collate and create business performance metrics for management reporting/presentations.

Requirements

  1. Degree in Business with at least 3 years Inside Sales or Telemarketing Team management experience.
  2. Preferably with operations and process management experience.
  3. Proficiency in Telecommunication and IT Industry would be an added advantage.
  4. Possess initiative, assertiveness in decision making and independent, with the desire and ability to drive for excellence in a dynamic environment.
  5. Self-motivated and quick learner with the ability to adapt.
  6. Proficient in the usage of Salesforce, Microsoft Office (Excel, PowerPoint, etc.) and Microsoft Visio.
  7. Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills.
  8. Ability to influence, stakeholders to achieve desired outcomes. 

 

*We regret that only shortlisted candidates will be notified.