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Assistant Manager, Product Planning & Operations

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Date: 19-Jun-2022

Location: StarHub Green

Company: StarHub Ltd

Job Description

We are looking for an Assistant Manager, Product Operations for the Enterprise Business Group (EBG) to join our Product Planning & Operations function. The Assistant Manager, Product Operations provides business critical insights using analytics, guides product priorities, and ensures cross functional alignment of goals and execution. He/she works directly with the Product Operations Team Lead on our product strategy and roadmap.
This is a great opportunity to join an enthusiastic team of product managers to drive product excellence, and to be part of our mission to build new, exciting products on top of our world-class; secure and resilient 5G infrastructure that will accelerate customer transformation and be the backbone of Singapore’s digital economy. 



•    Support core product planning processes, including prioritisation, quarterly planning, budgeting, business reviews and executive updates. 
•    Own and support regular communications and collaboration in the product team.
•    Product life cycle process audit, improvement, and documentation.  
•    Collect & communicate qualitative and quantitative data from within and outside the product team
•    Support the formulation of strategy, key results and product priorities based on customer and market data.
•    Assist in framing up business issues and customer pain points into actionable insights.
•    Work with Product leaders and other stakeholders to analyse market data, competition, and opportunities
•    Support the product teams with defining and pursuing their priorities, objectives, and key results (OKR).
•    Synthesize and communicate customer, segment, and overall sales and market trends.
•    Assist with resourcing assessments, business, and operating model recommendations.
•    Support the Sr Product Manager and Product Ops with establishing a cadence and culture around best practices.


A few things about you

•    You have a good grasp customer journey; process documentation and you have some experience in project management.  
•    Passionate about analysing issues, devising new and creative solutions to problems, as well as encouraging innovation within the team.
•    You enjoy putting things together, uncovering new insights, and connecting activities to outcomes.
•    Comfortable with large data sets and complex spreadsheets. 
•    Ability to work with ambiguity, incomplete data and make things happen.
•    Results-driven, and detail-oriented. High degree of self-initiative.
•    Builder and collaborator



•    3-5 years of experience in Project Managements, Process Improvement. Customer journey, Business Operations. 
•    Degree in Information Technology or related discipline, or a diploma with equivalent experience.
•    Experience in an ICT, System Integrator or telecommunications environment preferred. 
•    Excellent customer engagement and relationship 
•    High Energy & Team player 

*We regret that only shortlisted candidates will be notified.